Student FAQs
This list of frequently asked questions is designed to help students learn how to do important tasks that will set them up for every day Aussie life.
Moving to a new country is not an easy task, there are so many new things to learn and it is hard to know where to start.
Try the questions on this page and get in touch with us if something you need to know is missing. We regularly review the questions and try to be as comprehensive as possible.
Emergencies only: police, fire, or ambulance
In Australia, dial 000 (triple zero) from any phone or mobile device.
You should only call 000 when:
- someone is seriously injured or in need of urgent medical help
- your life or property is being threatened
- you have just witnessed a serious accident or crime
If a situation is not urgent
You should look up the number of your local police, fire, or ambulance service. Alternatively, for non-urgent police assistance, call 131 444.
There are 4 major banks in Australia and each one specialises in helping new Aussie residents to set up a bank account. Click the link on each bank below for more details or to open an account:
There are also many more neo banks and digital banks, all of whom can be found using a Google search.
Each bank has slightly different ID requirements to open an account, so check you have everything before you begin the process.
Account features can also vary signicantly, so it is worth taking a look online to compare accounts and find the one best suited to your needs.
Some Australian websites help consumers to easily compare different products at a glance. Click Finder.com.au and savvy.com.au to see a review of Australian bank accounts and their features.
Withdrawing cash from an ATM
The big 4 banks have ATM machines all over Australia and their ATMs don't charge a fee to withdraw money, or check your balance.
However, there are also many private ATM machines who charge approximately $1.50-$3.00 per cash withdrawal or balance check.
In recent years the number of private ATMs has increased significantly, so now there are some banks that offer a set number of free withdrawals per month, and will reimburse the ATM fee if applicable.
Australian bank accounts consist of a BSB number (this number identifies the banking branch that holds the account) and an account number.
Traditionally to transfer money or receive money, users had to provide their BSB and account number.
PayID - send & receive payments in under 1 minute, 24/7
- Most banks, building societies and credit unions in Australia allow customers to create a PayID for their account.
- The PayID is usually the account holder's mobile number, email address (or ABN number).
- The bank will let the customer know what PayID types are available to them.
- Simply register your PayID within your online banking to your preferred bank account.
- You can have multiple PayIDs linked to different accounts.
- Payments to your PayID should arrive in under a minute, using Osko technology.
- Some payments may be subject to security checks which could delay a payment.
- Contact your bank for information if a PayID transaction is delayed.
Osko explained
- Osko by BPAYTM is a near real-time payment. The service is built on the New Payments Platform and enables fast payments to a PayID or an eligible BSB and account number. You should see the transaction appear as Osko or the Osko logo when you make or receive an Osko Payment.
Osko / PayID - daily limit
Most banks have set a daily limit for PayID transactions (approximately $1,000). Once you have reached the daily limit, any additional debits/credits for the day are not sent via Osko and could take 2-3 business days to clear, depending on the financial institutions involved in the transaction.
If you want the additional transactions to go in near real-time, at 12:01am (one minute past midnight) the daily limit resets and transactions will go via Osko until the limit is reached.
For more information about Osko and PayIDs, visit the PayID website.
Each state in Australia operates using different road rules.
If you plan to drive or be driven in Australia, it is a good idea to find out what the road rules are for the state you plan to drive in:
Buying & selling a car
Each state has different criteria for buying and selling cars. However, there are some extremely comprehensive guides available that provide a breakdown of the requirements by state.
Vehicle registration: a state by state guide to registration, buying and selling cars
Perform these checks prior to buying a car in Australia
Registration (rego) rules
Rego is a document that officially identifies a vehicle. It is linked to your insurance and can be used to trace the vehicle, such as on toll roads and with red light or speed cameras. The car rego must be obtained by the current owner of the vehicle.
Compulsory insurance, known as CTP is included with the rego, except for car registered in New South Wales (NSW), where it must be obtained from a third-party provider. CTP insurance cover personal injury in case of accident, it does not cover damage to property – this insurance, while not compulsory, should be obtained from an insurance company.
It can be paid every 3, 6, or 12 months.
ALWAYS: Register your car yearly with your state vehicle registry, follow this state-by-state guide for more details..
NEVER: Drive an unregistered car on a public road in Australia - it is illegal and carries a hefty fine in each state/territory.
- In Australia, you must have a driver’s licence to drive and vehicles must be registered.
- If you drive without a driver’s licence or drive an unregistered vehicle you may be fined and your driver’s licence revoked.
- Driver's licences and car registrations are issued by state and territory governments.
- Most states and territories allow you to drive for the first three months after arrival, if you are a permanent resident and have a current driver's licence from another country which is in English or has an official translation.
- After this initial period, if you want to drive, you will need to get the appropriate Australian driver’s licence.
- You will need to pass a knowledge test, a practical driving test, and an eyesight test.
- There are strict traffic and drink driving laws in Australia, which you must obey.
You should always check with the authority in your state or territory:
Vehicle registration |
||
ACT | Road Transport Authority | 02 207 7000 |
NSW | Roads & Maritime Svcs | 13 22 13 |
NT | Dpt of Transport | 1300 654 628 |
QLD | Dpt of Transport & Main Roads | 13 23 80 |
SA | Transport | 13 10 84 |
TAS | Transport Tasmania | 1300 851 225 |
VIC | VicRoads | 13 11 71 |
WA | Dpt of Transport | 13 11 56 |
NB: The 13xx numbers only connect to the vehicle registry when called from within the state, ie. SA Transport 13 10 84 only connects when called within South Australia.and will not work if called from Victoria, for example.
If you, or someone you know, is in a car accident, it is important you remain calm, don't panic, and follow these steps:
1. Check the safety of everyone involved
If there are injuries, deaths or other emergencies (e.g. a car fire) as a result of the motor vehicle accident, the first thing you should do is immediately call 000 (triple zero) and request emergency services.
If there aren’t any immediate emergencies, you still need to make sure that everyone involved in the accident is safe. Check all impacted cars to see the extent of the damage.
Put on your hazard lights if necessary to avoid further incidents, and clear the vehicles off the road.
2. Report the accident to the police
Depending on the accident’s severity and circumstances, you may need to call the police and provide:
- accurate details of the accident
- time and date
- location
- contact details of all parties
- the extent of any accident injuries.
Your insurer should be able to advise on who to contact for towing if any damaged vehicles need to be towed away.
Officers from the local police station might also help with road safety and direct traffic at the accident scene.
3. Gather information from the other driver and witnesses
Get as much information about the other driver as you can, including their:
- name
- phone number
- car registration number
- insurance information (e.g. provider, insurance number, policy details)
- drivers licence number
- take photos of the damage to both cars & any people, or property
- accident location.
In return, you should give them the same details to assist them with their car insurance claim.
You should also get the details of any witnesses to provide to your insurer. Try to obtain as much information from witnesses as you can, eg. name, phone number, drivers licence or other ID, any photos/video they might have, and suitable hours to contact them.
If the driver who caused the accident didn't stop, obtain any witness's accounts and file a police report including possible CCTV cameras that may have recorded the accident.
4. Don’t admit fault
Be very careful what you say. Don't say "sorry", "I didn't see you", "I feel terrible", or any statements that could imply you are at fault and guilty.
Only ask factual questions such as:
- do you need medical attention?
- what are your insurance details?
- do you need help moving your car?
- have you finished taking photos/videos from the scene?
5. Take pictures
Any pictures or video footage of the scene, or accident in progress, is extremely helpful for your case. Make sure you take as many photos of both cars as possible from low-mid-&high angles, the collision points, any existing damage on either car, the road signs, weather conditions, property damage and any other visual that you deem helpful or important.
6. Call your insurance company
Once you get home, and after you have filed a police report (if it was necessary), call your insurer, or login to their portal or app.
Most insurers have a very simple-to-use online form that is self-explanatory, or phone operators who can take your report details.
If you are migrating to Australia or have a temporary resident visa that allows you to work in Australia, you can apply for a tax file number TFN by going to the Australian Taxation Office (ATO) website, phoning the ATO or visiting some ATO Service Centres.
The fastest way to get a TFN is online at www.ato.gov.au/tfn - you will need your passport and an Australian address.
If you do not speak English well, contact the translating and interpreting service (TIS National) on 131 450.
In Australia, children must attend school from five years of age until they finish Year 10 at 16. Young people who have completed Year 10 must participate in full-time education, training or employment, (at least 25 hours per week) or a combination of these activities until they reach 17 years of age.
- You must enrol your child or children in a school as soon as possible.
- First, you need to know what suburb/area you will live in.
- Then research what schools are in the area.
- Contact the school you wish your children to attend to get enrolment forms.
- You will need to show your travel documents and your child’s immunisation records. Children must have the required immunisations in order to go to school.
- Bring any school reports and certificates of their previous study.
- Intensive English language assistance is available for children who need to learn English.
Australian primary and secondary schools can be compared against each other. Visit the links below:
- Compare Australian primary schools
- Compare Australian secondary schools
- Parents comparisons on every primary & secondary school in Australia
Uniforms
Many schools in Australia require students to wear the school's uniform.
Every school's rules are different but at most schools, it is possible to buy both pre-loved and new uniforms.
Living in Australia
- Beginning a life in Australia
- Understanding the Australian school sectors
- How to find a rental property in Australia
- How to protect yourself from identity theft in Australia
- Raising your kids in Australia - here's why teaching them to swim is vital
- How to keep safe from Australia's beach hazards
- Australian snakes & spiders - what to do if you get bitten
- How to prepare for storms & floods in Australia
- Australian etiquette - the dos and donts - how to avoid the pitfalls